Group Bookings Terms & Conditions

Funktion Leisure Limited ("FLL"), trading as Life Drawing Parties, wants your booking to be clear and fair. These are our standard booking terms and conditions. They are here to protect you as well as us, so please read them and feel free to ask us if anything is unclear.

By viewing our website, contacting us or booking with us, you consent to our use of your information in accordance with our privacy policy.

Definitions

In these terms:

• "we", "us" and "our" are references to Funktion Leisure Limited ("FLL").
• "you", "your" or "party" means all persons (or any of them, including the Lead Organiser) named on the booking, and persons added or substituted at a later date.
• "Arrangements" or "event" means the activities, events, transport, accommodation, meals and other services of whatever description (or any of them), as applicable, booked with us for you.
• "Lead Organiser" (also referred to in these terms as the Lead Customer, Organiser or Group Leader) means the person who makes the booking on behalf of the party and who will be our point of contact, and any substitute for that person.
• "invitee" or "guests" means persons invited to the arrangements by the Lead Organiser.
• "Packages" means when accommodation of whatever description has been booked with another arrangement.
• "Activities" means when just activities have been booked, with no accommodation or transport of whatever description added to the booking.
• "Event" means anything arranged by us for you, including a mixture of activities, staff, packages and event management.
• "Client Area", "My Events" or "VIP Area" means the customer login area accessible via our website.
• "Force Majeure" means any event or circumstance beyond our reasonable control or that of the supplier of the service(s) in question, the consequences of which could not have been avoided even with all due care. Such events include, without limitation, war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, epidemic, pandemic, disease outbreak or serious illness at a destination, public health emergency and any measures taken by a government or public authority in response (including travel restrictions, border, airport or port closures or congestion, quarantine or self-isolation requirements, sanctions and the withdrawal of services), natural or nuclear disaster, fire, flood, adverse weather conditions, volcanic activity (including ash clouds), explosion, technical or mechanical problems with transport, and all similar events outside our control or the control of the supplier concerned.
• "in writing" means by email or letter.

1. Booking

Activities only (no accommodation)

To book activities only (no accommodation) with FLL you must pay a non-refundable, non-transferable deposit of £40 to secure the whole group (a group deposit, not a deposit per person), or as otherwise agreed with us.

Deposit offer currently running: you can secure your booking for just £20 now, with the remaining £20 due by the 15th of the month following your booking (£40 in total). See clause 22.1 for full details.

By placing this deposit you confirm the accuracy of all information provided and accept these terms and conditions on behalf of yourselves and anyone else in your party. The agreement between yourself and FLL only comes into existence once your booking has been formally acknowledged in writing by FLL. Unless you advise us to the contrary, we will assume that every member is over the age of 18 years. Unless you contact FLL in writing within 24 hours of receiving written acceptance of the booking, you will be deemed to have agreed to the contract terms, unless your event is within 5 weeks, in which case you have accepted the terms at the time of booking. The terms and conditions and general information constitute the entire agreement between you and FLL. Those booking by telephone or email accept our booking terms and conditions.

Packages (includes accommodation)

To book a package (includes accommodation) with FLL you must pay a non-refundable, non-transferable deposit of £20 to secure the booking. The Lead Organiser is then responsible for collecting a further non-refundable, non-transferable payment of £80, required within 2 weeks of booking (£100 in total), or as otherwise agreed with us.

By placing this deposit you confirm the accuracy of all information provided and accept these terms and conditions on behalf of yourselves and anyone else in your party. The agreement between yourself and FLL only comes into existence once your booking has been formally acknowledged in writing by FLL. Unless you advise us to the contrary, we will assume that every member is over the age of 18 years. Unless you contact FLL in writing within 24 hours of receiving written acceptance of the booking, you will be deemed to have agreed to the contract terms, unless your event is within 6 weeks, in which case you have accepted the terms at the time of booking. The terms and conditions and general information constitute the entire agreement between you and FLL. Those booking by telephone or email accept our booking terms and conditions.

2. Payment to us

All prices are in £ sterling and inclusive of VAT. If you are booking any arrangements more than 42 days before the date of the event, you must pay a deposit specified by us. Any deposit paid by you will not be refundable. For activity bookings only, the remaining balance of the sum due must be paid at least 35 days before the date of the arrangements. For package bookings, the full balance of the sum due must be paid at least 42 days before the date of the arrangements. If you fail to make this payment, the deposit will be retained and FLL will consider the arrangements cancelled. If you book within 42 days of the date of the arrangements, the full balance is immediately payable and no refunds are permitted. The minimum group size is 10 people, unless specified otherwise by us; this may result in your cost per person increasing should your numbers drop below this.

FLL reserves the right to change any of the arrangements or prices described, in writing, before the agreement between you and FLL is concluded.

Payments can be made using a valid credit or debit card, bank transfer or cash. There is no charge for payment by bank transfer, cash or card.

Local taxes. Some destinations charge a local city or tourist tax, usually payable on arrival at your accommodation. These taxes are not included in the price of your Arrangements and are payable by you. Rates can change between booking and your event date. This applies to any location, in the UK or overseas.

3. Pricing Policy

Prices quoted to you at the time of your enquiry are correct to the best of our knowledge at that time. It is possible that prices may change before you actually book the Arrangements. We will advise you of any change in the price, or of any error of which we are aware, at the earliest opportunity before you book. We reserve the right to make changes to and correct errors in prices at any time before your Arrangements are confirmed. Once your Arrangements have been confirmed to you by our confirmation email then, subject to other clauses in these terms and conditions, the price will not change except as set out below.

Price changes after booking. Once your Arrangements are confirmed, we will only increase the price in limited circumstances. We may pass on increases that result directly from: (a) the cost of fuel or other power sources for transport; (b) taxes or fees charged by third parties (including tourist or city taxes, landing or port fees); or (c) changes in the exchange rates applicable to your Arrangements. We will absorb an amount equal to 2% of the price of your Arrangements (excluding insurance premiums and amendment charges) and pass on only the amount above that. We will not increase the price within 20 days before your event. If any increase means you would have to pay more than 8% of the price of your Arrangements, you may instead choose to cancel and receive a full refund of all monies paid, or accept an alternative if we can offer one. You must tell us your choice within the time we specify. If the relevant costs fall, we will refund the reduction, less our reasonable administrative costs.

4. Client Area Terms and Conditions

Lead Organiser, Event Deposit. The option to pay a variable non-refundable event deposit is given to all Lead Organisers in order to validate a booking with us. The event deposit amount, which serves as confirmation of the event, will be notified to the Lead Organiser at the time of booking. The time limit in which you have to pay the full balance of your event is variable and will be notified to you at the time of booking.

Invitees, Individual Payments. In addition to the Lead Organiser, guests and additional group members are also given the option to pay for their full place by the final balance date.

Invitees Management. It is the Lead Organiser's responsibility to ensure that guests of the party are aware of their payment requirements.

Balance Payments. Balance payments for all guests and party members, including the Lead Organiser, are required a minimum of 42 days for packages and 35 days for activities, unless otherwise stated by us, in advance of the first date of their event. Failure to pay the outstanding balance will result in automatic cancellation of the guest's place, and their deposit and any monies already paid will be forfeited.

Cancellations. We reserve the right to cancel your event and retain your deposit and any monies paid to us if you fail to pay the full balance by the date notified to you at the time of booking.

Group Size Implications. Should the group not meet the minimum group size required to run the event, it may be treated as cancelled. So make sure you reach minimum numbers, or if you are struggling, cancel at least 35 days in advance.

Late Bookings. A late booking is one made within 35 days of the event for activities, or within 42 days for packages. For late bookings the full balance is required for the whole event and no deposit arrangements will be applicable.

Card Charges & Validation. No charges apply for debit cards. Validation of card payments is only recognised when the money is cleared into our account.

Customer Service. If any of the above is unclear or you wish to discuss further, please do not hesitate to contact us on 0161 341 0052.

5. Special Requests

If you have any special request, you must advise us in writing at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met unless the supplier has specifically confirmed this. Confirmation that a special request has been noted or passed on to the supplier, or the inclusion of the special request on your confirmation or any other documentation, is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.

6. All Website & Quote Descriptions

All website and quote descriptions are made in good faith and every care is taken to ensure their accuracy. However, errors may occasionally occur. We cannot accept any liability for any errors or omissions except where these have arisen due to our negligence or that of any of our employees (as long as they were acting in the course of their employment at the time). While we provide product images to give a close representation of the product, we reserve the right to use images that may not be of the exact product itself. We reserve the right to make changes to and correct errors in our website and quotes at any time. Images used are for illustration purposes and not necessarily of the actual venue.

Please note: most daytime activities take place at outdoor activity centres, which by their nature are not usually located in city centres or urban areas. Breaks and events advertised and sold by us as taking place in or to any particular city or town may include activities in locations that we consider to be within a reasonable distance from your accommodation or that city or town. As a general guide we would consider a reasonable distance to be approximately 30 miles, although this may be more for some exclusive activities.

7. Changes and Cancellations by us

Occasionally we may need to make changes to your Arrangements, and we reserve the right to do so. Most changes are minor, for example a change to the timing of a confirmed activity, a change of venue where the activity itself is unchanged, a change to a transfer time or the vehicle used for any transport we provide, or a change of accommodation to a property of the same or higher standard in the same destination. We will tell you about a minor change as soon as we reasonably can, but we will not be liable to pay you compensation for a minor change.

Occasionally we may need to make a significant change to your Arrangements, or to cancel them. A significant change is one that materially alters a main characteristic of your Arrangements. If we have to make a significant change or cancel, we will tell you as soon as possible and, if there is time before your event, offer you the choice of: (a) accepting the change; (b) accepting an alternative of comparable standard where we can offer one (we will refund any difference if it is of a lower value, and you will pay any difference if it is of a higher value); or (c) cancelling, in which case we will refund all monies you have paid to us without undue delay.

Where your Arrangements are a package and we make a significant change or cancel for a reason that is not your fault, we will also pay you reasonable compensation, except where the change or cancellation is due to Force Majeure or because the minimum number of people required for the Arrangements has not been reached.

We will not pay compensation, and the above options will not apply, where: the change is a minor one; we cancel because the minimum number of people required has not been reached (provided we notify you within the timescales required by law); we cancel because of your failure to comply with these terms (such as not paying on time); or the change or cancellation is caused by Force Majeure.

Very rarely, Force Majeure may force us or our suppliers to change or cancel your Arrangements after they have started. If this happens, we regret we cannot make any refund, pay compensation or meet any costs or expenses you incur, although we will try to help you find alternative arrangements (any additional cost being payable by you).

8. Changes and Cancellations by you

If you wish to change your booking in any way we will try to accommodate your requests, but we cannot guarantee that changes can always be made. Where a change can be made, we may charge an amendment fee. In any case you will be charged for any extra costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers.

Where the price of your Arrangements depends on the number of people booked and extra people are added to the booking, the price will be reworked on the basis of the new number of people going and we will send you a new confirmation. You will be required to pay the increased price.

If you wish to cancel all or any part of your booking, you should advise us immediately by telephone, followed by confirmation in writing. Cancellations can only be made in accordance with our terms and conditions.

Transferring a place. If a member of your party is unable to attend, you may transfer their place to another person who meets the requirements of the booking and accepts these terms, provided you tell us in writing at least 7 days before your event and pay any costs we or our suppliers incur in making the change. The deposit remains non-refundable and non-transferable; any other sums already paid for that place may be transferred to the replacement guest.

Unless we have specified differently, the amount you must pay on cancellation is as follows:

The total cost of the Arrangements in the above scale does not include any insurance premiums or amendment charges relating to your Arrangements. If your insurance policy covers the reason for your cancellation, you should be able to claim for a refund of your cancellation charges from the insurance company, less any applicable excess.

Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places or any concessions agreed for your booking were based, FLL may need to amend its pricing. We will notify you if that is the case.

Any returned payments will be made to the Lead Organiser. FLL will not be responsible for the cancellation of any event due to Force Majeure.

9. ABTA

We are a Member of ABTA, membership number Y6501. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. We can also offer you ABTA's scheme for the resolution of disputes, which is approved by the Chartered Trading Standards Institute. If we cannot resolve your complaint, go to www.abta.com to use ABTA's simple procedure. Further information on the Code and ABTA's assistance in resolving disputes can be found on www.abta.com.

Financial protection. The financial protection described above applies to bookings that are packages (where your Arrangements combine accommodation with an activity or other service). Activity-only bookings are not packages and are not financially protected, although we remain responsible for them as principal in accordance with clause 15.

10. Insurance & Disclaimers

Insurance. It is a condition of your booking that every member of your party has adequate and appropriate travel insurance in place from the date of booking. As a minimum this must cover the cost of cancellation and curtailment by you or any member of your party, and the cost of assistance (including repatriation) in the event of illness or accident. You must ensure the policy is suitable for your confirmed Arrangements, including any hazardous activities, and that any pre-existing medical conditions are declared to your insurer. It is the Lead Organiser's responsibility to ensure all party members are aware of this condition. We are entitled to assume you have adequate insurance in place, and we will not be liable for any loss you incur that would otherwise have been covered by a suitable insurance policy.

Due to the nature of extreme activities and variable international protocol and standards, occasionally the party may be required to acknowledge and agree to local Disclaimers (which may include health disclosures) prior to proceeding with elements of their arrangements. These Disclaimers serve to highlight the risks associated with the activity in question; on acknowledgement of the Disclaimer, members of the booking party will consciously proceed fully aware of the safety, security, comfort and insurance implications of that activity. Members of the booking party will be responsible for appreciating whether or not their personal insurance cover is appropriate.

Where a member of the booking party is shown, on the day, a risk disclaimer or health requirement that we had not made available before booking, and for that reason chooses not to take part in that activity, we may, at our discretion, and provided the member obtains written confirmation from the supplier that they did not take part, refund the cost of that activity only to the extent we are able to recover it from the supplier.

Whilst FLL will provide as much advance information as reasonably possible, FLL will defer to the protection of any Disclaimers. Should any assistance be required after a Disclaimer, FLL will endeavour to assist in support solutions; the level of support may be limited to the local services, and levels of compensation will be relative to the local delivery of the arrangements.

11. Health

Some of the arrangements you may book require a good level of fitness, strength and endurance. It is your responsibility to ensure that you have the appropriate level. Many activities are not recommended for those with any disability, illness or infirmity. If you have an existing medical condition, allergies or disability which may affect your Arrangements, you must let us know the details before you make your booking so that we can check suitability with the relevant supplier. Where we consider, in our reasonable opinion and after consulting the supplier where appropriate, that your chosen Arrangements are not suitable for you, or that you are not accompanied by someone who can provide the assistance you may reasonably require, we may decline the booking. If we find out after booking that you have such a medical condition or disability which you did not tell us about at the time of booking, and after consulting the supplier we reasonably consider that the confirmed Arrangements are not suitable, we may cancel the booking, in which case our cancellation charges (which reflect any costs charged to us by the supplier) will apply. Please note that some of the Arrangements we feature are inherently dangerous, and by booking these Arrangements you accept the inherent risks.

12. Passports, visas and Immigration Requirements

Your specific passport and visa requirements, and other immigration requirements, are your responsibility and you should confirm these with the relevant Embassies or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

13. General

The party recognises that FLL is an independent contractor and not the servant of the party. Oral advice and draft deliverables: you may only rely on our final written deliverables and not on oral advice or draft deliverables. If you wish to rely on something we have said to you, please let us know so that we can prepare a written deliverable on which you can rely.

If any of these terms or conditions are unenforceable for any reason, but would be enforceable if some of their wording were deleted or amended, they shall apply with such deletions or amendments as are necessary to make them enforceable.

No amendment or variation to the contract or conditions shall be effective unless in writing and signed by or on behalf of both parties. No claims against individuals: unless otherwise agreed in writing, you agree to bring any claim (including one in negligence) in connection with the Arrangements only against FLL and not against any individual within FLL. The arrangements and any contract between you and FLL, and any dispute arising from it, whether contractual or non-contrac­tual, will be construed and governed by English law and be subject to the jurisdiction of the English courts; you may however choose the law and jurisdiction of Scotland or Northern Ireland if you were residentially based there at the time of booking and wish to do so. No party is liable to pay any other party (whether for negligence or otherwise) for a representation that is not in the agreement. Rights of third parties: a person or representative who is not party to the agreement has no rights under the Contracts (Rights of Third Parties) Act 1999 (as may be amended) to enforce any terms of the agreement.

By "centrally located hotel", "city centre hotel" or similar, we mean accommodation we consider to be within a reasonable distance of the designated destination centre, usually within around a 20-minute walk, although some accommodation may be a little further out or a short taxi or transfer from the centre. Where that is the case, we will make the location clear at the time of booking.

We always try to place groups in twin rooms where available; however, if these are not available you may be in triple or quad rooms.

Despite our suppliers being aware of the nature and likely intent of stag, hen and birthday groups, you are expected to respect your environment and other people around you. All suppliers and hotels have every right to terminate, without notice, your stay or activity under threat of vandalism, violence or any other behaviour deemed inappropriate by them. In such cases all insurances will be invalidated and you will not have any entitlement to a refund of any kind whatsoever. We accept no liability for any accident or misadventure that occurs while any of your group is under the influence of drink or drugs. Please also be aware that some hotels may require a behaviour bond to be placed on hold with a credit card or cash upon check in. We will do our utmost to give you prior notice where this might happen, but in some extreme cases this may not be possible. Please check with us when paying your final balance.

14. Behaviour

You understand and agree that when you book through us, you accept responsibility for the proper conduct of yourself and all other members of your party during your Arrangements. We or any person in authority can terminate your Arrangements if, in the reasonable opinion of ourselves or the person in authority, your behaviour or that of any member(s) in the booking is likely to cause distress, damage, danger or annoyance to other clients or members of the party, employees, suppliers, property or anyone else, or if the person(s) concerned is or appears to be unfit to travel for whatever reason. In this situation, the person(s) concerned will not be able to complete their Arrangements and we will not be liable for any refund, compensation, expenses or any costs they have to pay or incur. We cannot accept liability for the behaviour of others in your accommodation or any persons taking part in any event or activity, or present in the same environment which forms part of your Arrangements, or if any facilities or services are removed or withdrawn as a result of their action.

Full payment for any damage or loss (reasonably estimated if not precisely known) caused by you or any member of your party must be made as soon as possible, direct to the accommodation owner, manager or other supplier concerned, or to us so that we can pass it on to them. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us or any supplier(s) and all costs incurred by us or the supplier (including our own, the supplier's and the other party's full legal costs) as a result of your actions. We recommend that your travel insurance also covers personal liability, although you remain responsible for any damage or loss you cause whether or not you are insured. FLL reserves the right to pass your details on to a supplier or third-party debt recovery agency to reclaim any monies owing, including all additional costs of doing so.

You agree to ensure that all members of the party comply with all timetables of the events. Failure to keep to the timetables may result in either discontinuation of the event or cancellation of the said event. We will not be liable for any refund, compensation or any costs that may be incurred by you.

You agree to ensure that all members of the party act at all times in a safe, responsible manner and comply with all safety procedures, listen and be present at all safety and information briefings relevant to the Arrangements booked, make supervisors or any persons in authority immediately aware of any equipment or site deficiencies or concerns, dress suitably for any event as advised by any supplier(s), and observe and obey all laws, requests, conditions of use and other requirements of any supplier(s), including accommodation and entertainment venues.

Many events and activities require a high level of concentration, and the use of alcohol or drugs, or being under the influence of alcohol or drugs, whilst participating in such events is strictly forbidden. If you or any member of your party have, in the reasonable opinion of any supplier(s), been using drink or drugs or fail to act in a safe, responsible manner, they reserve the right to cancel your participation forthwith. In this event we will not be liable to pay you any refund, compensation or any costs or expenses incurred by you.

15. Our Liability

15.1 Our role

We act as a principal, not as a booking agent. We contract directly with you to provide your Arrangements, and we book the activities, accommodation and other services that make up your Arrangements with our suppliers. Where your Arrangements combine accommodation with an activity, transport or other service, they form a "package" and we act as the organiser of that package; see clause 9 for the financial protection that applies. Activity-only Arrangements are not a package and are not financially protected, but we remain the principal who has arranged and booked them for you.

15.2 Our responsibility

We will provide your Arrangements with reasonable skill and care. For packages, we accept responsibility as the organiser for the proper performance of the services that make up your package. If any part of your Arrangements is not provided as described or with reasonable skill and care, and this is our fault or that of our suppliers, we will put it right or, where that is not possible, pay you reasonable compensation, subject to the limits and exclusions in this clause.

15.3 What we are not responsible for

We will not be responsible for any injury, illness, death, loss, damage, expense, cost or other claim of any description which results from: (a) the act(s) or omission(s) of you or any member of your party; (b) the act(s) or omission(s) of a third party unconnected with the provision of your Arrangements, which were unforeseeable or unavoidable; or (c) Force Majeure.

15.4 Death and personal injury

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence or that of our employees acting in the course of their employment, or for any other liability that cannot be limited or excluded by law.

15.5 Services not booked through us

We cannot accept responsibility for any services that do not form part of your Arrangements, for example any excursion, activity or facility you arrange or buy independently, or that a supplier agrees to provide for you which we have not booked.

15.6 Travel and transfers

Where we expressly include transport in your Arrangements, for example airport transfers, a party bus, or transfers to and from your activities, whether included in your price or added on, that transport forms part of your Arrangements and we are responsible for it accordingly. Otherwise, your Arrangements do not include flights or your own travel to and from your event, which remains your responsibility; we are not responsible for any flights, transport delays, missed connections or travel costs you arrange yourself, or for any part of your Arrangements you are unable to use as a result of your own travel arrangements.

15.7 Limit on the amount we pay

For all claims that do not involve death or personal injury, the maximum amount we will have to pay you, if we are found liable on any basis, is three times the total price paid where your Arrangements are a package, and twice the total price paid for all other bookings (in each case excluding insurance premiums and amendment charges). Where any part of your claim concerns transport or accommodation provided by a carrier or hotel, the amount we have to pay is limited to the same extent that the carrier or hotel would be liable under any international convention or regulation that applies to that service.

15.8 Losses we do not cover

We do not accept liability for any loss, damage, expense or other sum which (a) on the basis of the information you gave us before we accepted your booking, we could not have foreseen you would suffer if we breached our contract with you, or (b) does not result from any breach of our contract or other fault on our part. We do not accept liability for any business losses.

15.9 Making a claim

Any claim under this clause is subject to you following the complaints procedure in clause 16, which gives us and our suppliers the opportunity to investigate and put things right.

16. Complaints Policy

If something is wrong during your Arrangements, please tell the relevant supplier straight away, for example your hotel, activity provider or transfer operator, so they have the chance to put it right there and then. Complaints should be raised by the Lead Organiser on behalf of the party; if you are a guest on a booking, please raise any complaint through your Lead Organiser.

If the supplier cannot resolve it, you must contact us at the time so that we can help, by telephone during office hours (Monday to Friday) on 0161 341 0052, or out of hours on our main office number or any other support number we have given you. Please also complete a report form on location where one is available. This step matters: if you do not give the supplier and us the chance to put things right while you are still there, we are deprived of the opportunity to investigate and resolve the issue, which may affect your rights under this contract and will be treated as a failure to mitigate your losses.

If the matter is still not resolved after your Arrangements have finished, the Lead Organiser must write to us within 7 days of the end of your Arrangements, giving your booking reference, the Lead Organiser's name, full details and any supporting evidence. Please keep it concise. The Lead Organiser accepts a 28-day period for the negotiation of any dispute before pursuing it further or involving any external party. If a dispute arises, both parties will attempt to resolve it through discussion, negotiation and mediation before commencing legal proceedings. You may contact us in writing by email at info@funktionevents.co.uk or by post at Funktion Leisure Limited, 10 St John Street, Chester, Cheshire, CH1 1DA; if you write by post, we recommend a recorded or signed-for delivery service so you have proof it reached us.

Any acceptance of liability by us is subject to clause 15. In the unlikely event that you have to pay a supplier directly for an activity or venue entry you had already paid us for, please obtain a receipt and send it to us so that we can reimburse you.

Payment disputes. Where you have raised a complaint or claim with us that is being investigated under this clause, you agree not to initiate a chargeback or payment dispute with your card provider until our investigation is complete, as doing so prevents us resolving the matter. If you receive a refund or settlement from both your card provider (or insurer) and from us for the same matter, you agree to repay the duplicate amount to us within 7 days.

17. Weather Conditions

We have no control over the weather. Many of our activities go ahead in most conditions, including rain, and are perfectly safe to take part in even when the weather is not ideal, so poor weather does not automatically mean an activity will be cancelled. We recommend you check the forecast and bring suitable clothing and footwear for the conditions.

Whether an activity can safely go ahead is the supplier's decision. If an activity is running and you choose not to take part because of the weather, this is treated as a cancellation by you and no refund is due.

Occasionally, genuinely severe weather may mean a weather-dependent activity cannot go ahead. If that happens, you will not be entitled to change or cancel your other Arrangements without paying the suppliers' normal charges, and the options in clause 7 will not apply. We will try to help you find an alternative activity or arrangement, but please bear in mind this may only be available at an additional charge.

18. Legal

Sales on this website are governed by English law and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions do not affect your legal rights.

We accept no responsibility or liability for the content of websites which are not under our control that link to this website.

We are required by law to tell you that sales can be concluded in English only.

We do not guarantee that this website will be compatible with all customers' computers.

19. Funktion Events (FE) Voucher & Non-Date Specific Postponements

The following FE Voucher Terms and Conditions apply to all FE Vouchers issued by Funktion Leisure Ltd, a company registered in England with company number 06221319 and registered office address of 10 St John Street, Chester, Cheshire, CH1 1DA ("we", "us", "our"). They also apply in respect of all bookings where a customer ("you", "your") has agreed to a non-date specific postponement of your booking.

1. The FE Voucher that you have received is valid to be redeemed against a future booking of activities or packages with us, to the value set out on your FE Voucher and subject to the Terms and Conditions set out below.
2. Please contact us to redeem the FE Voucher.
3. When redeeming the FE Voucher against a future booking:
   • The FE Voucher can be redeemed against a booking of activities or packages that are available via our website;
   • You can either redeem the FE Voucher against activities or a package arrangement to any of our locations, or you can choose to rebook your current arrangements. If you opt to rebook your current arrangements, we will endeavour to keep all elements of your booking as similar as possible to your original booking. However, some elements such as price and availability may have changed in the meantime;
   • The booking you redeem the FE Voucher against must take place before the specified date set out in the voucher (24 months from the original booking);
   • You are only able to redeem the FE Voucher to the refund credit value set out in the Voucher. If the future booking that you come to make is more expensive, you will be required to pay the difference in price before booking.
4. The FE Voucher must be redeemed against a future booking taking place no later than the date set out in the voucher. Any FE Vouchers that are not redeemed by this date will automatically expire and be of no further value, with no entitlement to a refund of the Voucher value.
5. Should you decide to cancel your booking before you redeem your FE Voucher, or otherwise agree a new date for your booking (where you have agreed to a non-date specific postponement of your original booking), cancellation charges will apply in accordance with our Booking Terms and Conditions. Therefore, any such cancellation will result in the loss of the deposit that you originally paid to us.
6. The FE Voucher is only valid where you have taken no other steps to secure a refund of the monies you originally paid us for the booking detailed above. If you separately secure a refund of those monies via any method other than the redemption of the FE Voucher, the FE Voucher shall be immediately rendered void and of no value.
7. When you redeem the FE Voucher against a new booking, our standard Booking Terms and Conditions will apply to that booking, unless we advise you otherwise.
8. The FE Voucher cannot be exchanged for a cash refund.
9. The FE Voucher is non-transferable and must be redeemed by the Lead Organiser detailed in the FE Voucher. If any members of your group are unable to travel on any re-arranged date, then please contact us and we will determine whether it is possible to transfer any values paid by that person (in excess of the deposit, which is non-refundable and non-transferable in all circumstances) to a different group member.
10. These Terms and Conditions are subject to changes in regulation or governmental guidance.
11. These Terms and Conditions are governed by English Law and the jurisdiction of the English Courts.

20. Email Communications

We will send you service messages about your booking, for example confirmations, balance reminders and information about your event, as these are necessary to manage your booking.

You will receive marketing from us (such as promotions and offers) where you have enquired or booked with us and have not opted out, or where you have given your consent. You can opt out of marketing at any time using the unsubscribe link in any marketing email or by contacting us; opting out will not affect service messages relating to your booking.

How we collect, use and store your personal data is set out in our privacy policy, and the cookies we use are explained in our cookie policy.

21. Standard Special Offer Terms

In the absence of, and unless otherwise stated, the following terms automatically apply to all special offers:

• not valid with any other offer;
• one offer per group only;
• no cash alternative;
• full weekends only (minimum 2 nights, 1 activity);
• groups must have at least 12 guests;
• all offers subject to availability;
• offers cannot be applied retros­pec­tively;
• offer applied after receipt of balance payment;
• standard terms apply.

FLL reserves the right to vary offer terms at any time.

22. Special Promotions

22.1 Deposit Offer (Ongoing Monthly)

Secure your activity booking for just £20 now instead of the full £40 deposit upfront. Pay £20 now, with the remaining £20 due by the 15th of the month following booking (£40 in total). Not available on bookings that include accommodation. Only for hen, stag and birthday group bookings. Not a late booking as defined in clause 4. Standard terms and conditions apply (the deposit is non-refundable and non-transferable). Failure to pay the remaining deposit by the due date is treated under clause 8.

22.2 Free Space Promotion, "Book 11, Get 1 Free"

• When 11 people book and pay, the 12th person receives a free place (you pay for 11 when 12 book).
• Valid only on bookings that include accommodation and at least one activity.
• Applies to UK and European bookings.
• One free space per booking.
• This offer cannot be combined with any other offer or discount.
• Available for hen and stag party bookings only.
• Final numbers and the free place are confirmed at the point of final balance payment.
• All standard terms and conditions apply.

23. Epidemics, Pandemics and Public Health Events

You acknowledge that you are choosing to book and travel at a time when you may be exposed to an epidemic, pandemic or other contagious disease, and that government or public-aut­hority guidance may change before or during your Arrangements. Where such an event or related guidance affects your Arrangements, any reasonable changes we or our suppliers make to comply (including to venues, activities, accommodation, transport or timings) do not amount to a significant change or a failure to provide your Arrangements, and we will not be liable to refund, compensate or meet any costs or losses you incur as a result, except as required by your statutory rights. If you are unable to travel for a reason connected with such an event, this will be treated as a cancellation by you and the cancellation charges in clause 8 will apply. Where we are prevented from providing your Arrangements by a Force Majeure event of this kind, we may, at our discretion, offer an FE Voucher (see clause 19) in place of a refund, in line with our finan­ci­al-pro­tec­tion obligations and your statutory rights.